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Q:
What is your make-up policy?
A:
Space permitting, missed classes may be made up anytime during
the current 8-week session. You may use your make-up in ANY
age-appropriate class and make-ups may be transferred between
siblings. To schedule a make-up, please call our office to
reserve a space. When possible, please let us know in advance
if your child will be missing a class. You can only schedule
a make-up one week in advance of when you intend to come in, at the close of that class.
All scheduled make-ups will be final and will count as used
whether you attend or not unless you call out absent in advance
of the class.
Q:
What is your cancellation policy?
A:
For children enrolled in a class for 6 weeks or longer, pro-rated
refunds are given. The office must be notified in writing
before the third week of the session to receive a refund.
Therefore, if there are less than 5 weeks left in a class,
no refund will be given.
Q:
What if my child is not feeling well?
A:
If your child
is showing the following symptoms of illness, or if they have
been diagnosed with any infectious diseases, we ask that you
keep your child home. Examples of symptoms include:
- A
fever within the past 24 hours
- Diarrhea
- Nausea
or Vomiting
- A
constant runny nose or cough not caused by allergies
- A
rash that has not been checked by a doctor
Once
your child has fully recovered, and is no longer a cause of
concern for the health and safety
of our children, parents and staff, please call us
to schedule your make-ups.
Q:
If my infant is asleep in his carrier, can I bring
him into my older daughter's class?
A:
Yes
and no. We allow sleeping infants, in carriers, 2 months and
under to be brought into an older sibling's class. Should
your infant begin to cry, we ask that you bring your other
child with you to drop the infant off in the Sibling
Care Center
and then return to class with your older child. At 3 months
of age, all siblings must stay in the Sibling Care Center.
Our Sibling Care Center is staffed to accommodate all children
up to the age of 7 years old.
Q:
At what age can I drop my child off?
A:
We do not offer "drop-off" programs. We ask
that parents or caregivers stay on-site in our comfortable parent lounge
during the duration of all classes, programs or camps.
Q:
My friend would like to try a class. Can she
use one of my make-ups?
A:
Make-ups
only transfer between siblings. Your friend can drop-in to
one of our classes for a drop-in fee.
Q:
If I am currently registered in a class, am I guaranteed
a space in the same class for the following session?
A:
No. To secure your space you must re-register
either on-line or by calling our office. Families currently
registered in classes are notified when a new schedule is
available several days before a general e-mail blast is sent
out.
Q:
Can another member of my family come to class?
A:
Absolutely!
Any adult family member can attend class with you. We welcome infants under 3 months old and children over 7 years old for free into class with a registered sibling. Babies should be asleep or resting in a carrier, and older siblings can set a great example as a teacher's helper. All children between the age of 3 months and 7 years must be fully registered to be in the classroom. If your second child is between 3 months and 7 years old and is not a registered student in the class, a second parent or caregiver may play in the Sibling Care Center attached to the Ocean Room or enjoy the Open Play space and toys next to our Meadow Room.
Q:
Where can I change my child's diaper?
A:
We ask you to use either of the changing tables that
can be found in our bathrooms. Please refrain from changing
diapers in our Meadow Room, Art Room or in the entrance hall.
Q:
What is the Sibling
Care Center?
A:
This
is where we offer our sibling care service when classes are
in session. This allows you to attend class with one child
while the sibling is cared for in the Sibling
Care Center.
There is a fee for this service and you must call in advance
to reserve a spot as space is limited.
The
reason we have the Sibling Care Center is to provide a convenience
to parents with siblings so that they don't have to coordinate
outside childcare. Most importantly, we hope that Mom, Dad
or caregiver can focus in on the one child who is taking the
class while the sibling is playing in the
Sibling Care Center.
Also, the Sibling
Care Center
keeps the class from losing its focus if a second child starts
to cry or needs attention.
Q:
Can I drop in to try any class?
A:
Sure! We would love for you to try out a class.
Please call ahead! Unfortunately, due to enrollment some classes
may be at their limit. We do not take drop-ins or make-ups
in full classes. You may call an hour before a class to see
if any child has called out absent. In this case we may make
an exception.
Q:
Where can I park?
A:
We offer free parking in our lot located catty-corner
from our building. The entrance is on Blackhawk and
we kindly ask that you park in the designated Bubbles Academy
spaces. Alternatively, street parking is available. Parking
Permits are now required to park in the Bubbles Academy Lot.
Temporary parking permits will be offered to any families
visiting Bubbles Academy. Session parking permits are good
for one full session and are available to any family with
a student currently registered in a full session. To obtain
a parking permit, please visit our front office.
Q:
What is Bubble Open Play?
A:
This is our open play
time and a great opportunity to meet other moms and make new
friends! Bubble Open Play is free for families with a student
currently registered in a full session. For families not currently
registered in a class, there is a charge for Bubble Open
Play and a discount for siblings. Please see our current schedule
for times and prices.
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