Frequently Asked Questions

Where can I park? — Free Valet as of 7/14/14! 

Please pull up to 1504 N Fremont Street 10 to 15 minutes prior to your class start time. The drivers of Prefer Valet Parking will take care of your car. Free Valet is available during all Bubbles Academy business hours, including the afternoons for Open Play and weekend Birthday Parties.

FREE Parking at Standard Parking Garage (939 W North Ave): Retrieve a parking ticket from the machine at the entrance gate of the garage. Ask for a chaser (valid for 3 hours) from our Front Office Team after your Bubbles Academy visit. Return to you car. Once in your car and at the exit gate, insert your parking ticket followed by your chaser in the machine.

Please do not park in the LAZ Public Parking Lot at Weed & Fremont. You will be towed unless you pay for parking independently.

What is Open Play?

This is our freestyle playtime, and a great opportunity to meet other parents and make new friends! Visit Open Play page for current hours. Registered families receive unlimited free admission during the session they are enrolled.

Do you host Birthday Parties?

Our kids birthday party options come in all shapes and sizes. Choose from two unique and private party spaces! Select one of 20+ Theme Parties with a lead performer and activity, or throw an Open Play Bash.

To check date availability or to book a party, please call 312-944-7677.

What is your class Make-up Policy? 

If you are absent, you can do a make-up class! Up to three make-ups may be scheduled per session (in any age appropriate class).

  • Call to schedule your make-up no more than seven days in advance of your make-up. We do not allow make-ups in full classes; please call ahead to check availability.
  • When a make-up is scheduled, it counts as used. If you do not use your make-ups in your currently enrolled session, they expire on the last day of your session, unless you re-enroll.
  • Make-ups only roll over if your family re-enrolls for the entire next session. These rollovers may be used in addition to current session make-ups. Rollover make-ups expire at the end of their rollover session.
  • Make-ups cannot be utilized in Bubble Step or Aqua Bubbles classes.

My friend would like to try a class. Can she use one of my make-ups?
Make-ups only transfer between siblings. A friend can drop-in to one of our classes for a drop-in fee. A first time trial class is free! Call to check availability.

Can I drop-in to try any class?

Yes — we encourage you to do so!

  • A first-time trial class is free to participate in.
  • If you have already tried a class but would like to participate again, the charge is our drop-in fee.
  • Please call ahead (312-944-7677). Unfortunately, due to enrollment some classes may be at their limit.
  • You may call an hour before a class to see if any child has called out absent. In this case we may make an exception.

What is your cancellation policy?

If you would like to discontinue with your class, we must be notified before the third class to receive a prorated refund for the rest of the session. Therefore, if there are four or less weeks left in a class (out of a 7-week session), no refund will be given.

What if my child is not feeling well?
If your child is showing the following symptoms of illness, or if they have been diagnosed with any infectious diseases, we ask that you keep your child home. View our Health Heroes policy. Examples of symptoms include:

  • A fever within the past 24 hours
  • Diarrhea
  • Nausea or Vomiting
  • A constant runny nose or cough not caused by allergies
  • A rash that has not been checked by a doctor

Once your child has fully recovered, please call to schedule your make-ups.

If my infant is in a carrier, can I bring him into my older child’s class?
Yes and no. We allow sleeping infants, in carriers, 3 months and under to be brought into an older sibling’s class. At 4 months of age, all siblings must stay in the Sibling Care Center. Our Sibling Care Center is staffed to accommodate all children up to the age of 7-years-old.

What is the Sibling Care Center? FREE!
This is where we offer free sibling care service when classes are in session (available Monday – Friday). This allows you to attend class with one child while the sibling is cared for in the Sibling Care Center. Please call 24-hours in advance (312-944-7677) to reserve a spot, as space is limited.

Can another member of my family come to class?

  • Absolutely! Any adult family member can attend class with you. We welcome infants under 4-months-old and children over 7-years-old for free into class with a registered sibling. Babies should be asleep or resting in a carrier, and older siblings can set a great example as a teacher’s helper.

If I am currently registered in a class, am I guaranteed a space in the same class for the following session?
No. To secure your space you must re-register either on-line or by calling our office. Families enrolled in our Baby’s 1st Year program receive priority registration.

Do you sell gift cards?

You can stop by or call us at 312-944-7677 to purchase a Bubbles Academy gift card in any amount. If you call in, we can then mail you the gift card, or you can pick it up at our facility at your convenience. Our gift cards never expire and can be used towards anything here at Bubbles Academy.

Class Reminders

  • We kindly ask that you refrain from using your cell phones during class.
  • Please don’t bring shoes, food or drinks into classrooms.
  • We are a nut-free facility. 
  • Diapers should be changed only in the designated areas in our rest rooms.
  • Wi-Fi and Coffee is on the house.

Open Play

Open Play
Schedule a trial class for free! Families registered in a class receive unlimited free admission to Open Play.
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